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| Frequently Asked Questions |
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| 1.
How soon will be online after I place an order? |
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If the hardware and space required is in stock you can be online the following business day after your first payment clears. |
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| 2. Do you have a Service Level Agreement ( SLA )? |
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Of course, our sales team will provide a copy of our SLA along with your quote. |
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| 3.
Can you backup my data or disaster recovery? |
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Yes we can, the options available are on our Disaster Recovery page. |
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| 4.
Can you protect my server with a firewall? |
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Yes, check out our Firewall page for details on the options available. |
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| 5.
Can you notify me if there is a problem with the server? |
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Absolutely. Our advanced monitoring systems check that not only is your server available, but if its services (web and email etc) are running too. Check our Server Monitoring page for more details. |
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| 6. Can I upgrade my server before the end of the contract? |
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Yes, we don't penalise your success! If you need to upgrade before the end of your contract just contact our sales team who will provide you with a quote. |
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